Privacy & cookies

The person with the highest authority at Zenith Cleaning Co. is responsible for protecting personal information. Send questions, access or correction requests, consent withdrawals and complaints to:

Quote requests: your email address or phone number, neighbourhood or postal code, preferred date (optional), and the service and property selections you submit. Calculator selections stay in your browser until you submit, apart from service and unit selections that may appear in the page URL. We use submitted information to prepare your quote and follow up.

Applications: your name, email, phone number, relevant experience, service area, availability and work examples. We use this information to assess your application and contact you about it. Do not include identity documents, financial or medical information, access codes, or identifiable customer photos without their permission.

Required fields are marked in the forms. Without the information needed to respond or assess an application, we may not be able to process it. You can browse and use the calculator without submitting contact details. Submitting a request does not subscribe you to marketing.

Netlify hosts the website and processes requests to deliver and protect it. Server-side monitoring can include IP address, requested URL, request time, browser or device information, referrer and response status. This processing is separate from optional browser cookies. A cookie choice does not stop the technical processing needed to deliver the website.

Forms are sent through our email service to Zenith’s business mailbox. Netlify and our email providers process information to operate these services. Providers may process or store it outside Quebec, including elsewhere in Canada or the United States. Ask the privacy officer about providers, locations and applicable safeguards.

Social-media links lead to external websites with their own privacy practices. No social-media feed or advertising pixel is embedded in this website.

NEXT_LOCALE is a first-party session cookie that remembers whether you chose French or English. It contains a language code, not your form answers. Your browser normally removes it at the end of the session; session-restoration settings can affect this.

zenith-cookie-choice stores the notice version, your optional analytics choice and an expiry date locally for up to six months. It contains no contact details or form answers and is not sent to our server. You can review or change your choice through Cookie settings in the footer. An earlier essential-only acknowledgement never grants analytics consent.

Google Analytics 4 is an optional measurement service. It is disabled until the service is connected and you explicitly accept analytics. Refusing has no effect on using the site or submitting a quote. Accepting loads Google’s tag and allows _ga and _ga_* cookies, configured for up to 180 days without renewal on activity (browser restrictions may shorten this). Advertising cookies, Google Signals and advertising personalization are disabled. Withdraw permission in Cookie settings; existing first-party Analytics cookies are removed and the page reloads to unload tracking.

With analytics consent, we measure visited pages, scroll milestones, which section is most visible while the page is in the foreground, contact/quote link clicks, and progress through the quote calculator. Events can include predefined service/property choices, quantity ranges, the name of a field used or left incomplete, validation categories, and an indicative quote value after successful submission. Time measurements approximate visible engagement; they do not prove that a section was read. Recruitment tracking records only that the form was started, submitted, succeeded or failed, never its answers.

Our events exclude names, emails, phone numbers, addresses, postal codes, preferred dates and free-text answers. Page addresses exclude query parameters and fragments; unknown routes and referral sources are reduced or omitted. Google still receives technical information needed for Analytics, including your IP address during transmission, browser/device information and a cookie identifier when enabled. Google may process this outside Quebec, including in the United States. We do not use recordings of your screen or keystrokes. See Google’s privacy information at policies.google.com/privacy.

Access to submitted information is limited to people who need it for enquiries, applications, service delivery or legal obligations, and providers operating those services. The site uses HTTPS. Do not send highly sensitive information through these forms.

Unsuccessful quote enquiries are kept for up to 12 months after the last exchange. Unsuccessful applications are kept for up to 6 months after the recruitment decision; keeping an application for future opportunities requires separate permission. Records needed for an ongoing service, legal obligation or dispute may be retained longer for that purpose. Once the purpose and applicable retention period end, records must be securely deleted or anonymized as permitted by law.

Technical log retention is controlled by Netlify’s service and plan, separately from enquiries and applications. Ask the privacy officer for the applicable provider retention details.

Google Analytics user- and event-level retention is set to two months, without extending the period on new activity. Aggregated standard reports may be retained longer by Google. The cookie lifetime and the retention of quote or application emails are separate.

Contact the privacy officer to request access or correction, withdraw consent, ask about retention or recipients, or make a privacy complaint. Where the law applies, you may also request a structured, commonly used technological copy of computerized information collected from you, or cessation of dissemination or de-indexing. Identity verification and legal exceptions may apply.

Withdrawing consent can prevent us from continuing a request or application. It does not undo lawful processing already carried out or override legal retention requirements. Access and correction requests receive a written response within 30 days, subject to applicable law. You can contact the Commission d’accès à l’information du Québec if dissatisfied with the handling of your rights.

The calculator gives an indicative price from your selections. It does not confirm a booking or make an automated recruitment decision. Do not submit someone else’s information without authority. For a child under 14, a parent or tutor should contact us rather than submitting the form directly.

We publish changes on this page with an updated date. Changes to collection purposes or optional tracking will be explained before taking effect, with a new consent request when required. Ask the privacy officer for an earlier version or information about a change.